📦 Return & Refund Policy – Mallland

At Mallland, we want you to have the best shopping experience. If for any reason you are not fully satisfied with your purchase, you can take advantage of our simple Return & Refund Policy.

✅ Return Period

• Customers can request a return or exchange within 7 days from the date of delivery.

✅ Eligible Products

• All products are eligible for return and refund.

• Customized or personalized products are also eligible, but video proof of delivery/unboxing is mandatory.

📸 Proof Required

• Customers must record an unboxing video at the time of delivery as proof for any return or exchange.

• Without video proof, return/refund requests may be rejected.

🚚 Return Shipping

• Return shipping is completely free. Customers do not have to pay any extra charges.

💳 Refund Method

• Refunds will be issued to the original payment method used at the time of purchase.

• For COD (Cash on Delivery) orders, refunds will be processed via bank transfer or wallet credit.

🔄 Exchange Policy

• Customers can choose to exchange their product instead of taking a refund.

🛠️ Damaged / Wrong Product

• If you receive a defective, damaged, or wrong item, you are eligible for a free return or exchange.

• Delivery-time video proof is mandatory in such cases.

⏳ Refund Timeline

• Once the return is approved, refunds will be processed within 5–7 working days.