Return & Refund Policy – Mallland

At Mallland, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.

7-Day Return Policy

We offer a 7-day return window from the date your order is delivered.

To be eligible for a return:

• The product must be unused, undamaged, and in its original packaging.

• An unboxing video recorded from the moment the sealed package is opened is mandatory for any claim related to damage, missing items, or incorrect products.

• Claims submitted without a clear unboxing video may not be accepted.

Refund Policy

• Refunds are processed only after the returned product passes our quality inspection.

• Any partial payment, or token amount is non-refundable.

• If you cancel your order after placing it or refuse to accept the parcel at the time of delivery, no refund will be provided for any amount already paid.

• Shipping, handling, and COD charges (if applicable) are non-refundable.

Non-Returnable Items

Returns will not be accepted for:

• Customized or personalized products, unless they are damaged, defective, or incorrectly delivered.

• Products damaged due to misuse or improper handling by the customer.

Return Process

To request a return, contact our customer support within 7 days of delivery with:

1. Your Order ID

2. A clear unboxing video

3. Photos/videos of the issue (if applicable)

Once your request is verified, we will provide further instructions for the return process.

By placing an order with Mallland, you agree to the terms of this Return & Refund Policy.