Shipping Policy

Effective Date: July 23, 2026

Thank you for shopping with Mallland. We are committed to delivering your order as quickly and safely as possible.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation or Cash on Delivery (COD) confirmation.

• Personalized or customized products may require additional processing time.

2. Delivery Time

• We aim to deliver all orders within 2–7 business days from the date of dispatch.

• Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

• While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to reasons beyond our control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your order.

• Free shipping offers, if available, will be clearly mentioned on the website.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS, WhatsApp, or email (where available) to track your shipment.

5. Delivery Attempts

Our courier partners will make delivery attempts at the provided address. If the customer is unavailable, provides an incorrect address, or refuses delivery, the order may be returned to us.

6. Customer Responsibility

Customers must provide a complete and accurate shipping address and contact number. Mallland is not responsible for delivery failures caused by incorrect or incomplete information.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

• A clear unboxing video is mandatory for all claims.

• Claims without an unboxing video may not be accepted.

8. Return to Origin (RTO)

If an order is returned because the customer refused delivery, was unavailable, or provided an incorrect address:

• Any advance or partial payment is non-refundable.

• Re-shipping charges may apply if the customer requests the order to be shipped again.

9. Contact Us

For any shipping-related questions or support, please contact Mallland's customer support through the contact details available on our website.

By placing an order with Mallland, you agree to this Shipping Policy.